Eight modules. One agent that sells, books, and remembers.
See how every module works — on your dashboard and in your customer's WhatsApp, side by side.
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128
Active conversations
12
Appointments today
1
Open escalations
< 5s
Avg. response
Camila Torres
¿Me confirmas la cita de las 3?
Andrés Pineda
¿Hacen envíos a Cali?
Laura Méndez
Listo, nos vemos mañana
Active goal
Recover abandoned carts
One loop. Every conversation.
Every xcale interaction follows the same four-step loop. Persistent memory is what separates it from an AI that forgets the moment the chat closes.
Remember
The agent pulls the customer's full history — preferences, past conversations, and purchase data.
Think
Claude reasons through the question using your knowledge base and active goals.
Act
The agent executes — sends messages, books appointments, generates payment links, updates the CRM.
Learn
The outcome is saved to memory. The next conversation starts smarter.
Real-time conversations, in one place.
Every WhatsApp conversation — across every agent, every number — streams into one unified view. Watch your AI respond live. Step in whenever you want.
- Real-time streaming — Messages from every agent and number in a single view.
- Rich media support — Images, documents, and voice notes — inline.
- Human takeover — Jump into any conversation with full context intact.
- Filter by agent, status, or customer — Find any conversation in seconds.
Both sides of every conversation, in one view.
Juan Restrepo
Perfecto, ya pagué
Ana María Gómez
¿Tienen cita mañana a las 9?
Valentina Soto
Gracias, quedo atenta
3 agents · 2 numbers · one view
On your dashboard
Hi, are the red headphones still in stock?
Hi Juan, good to hear from you. Yes — Sony WH-CH520 in red, 3 left in stock.
Want me to send a checkout link so you can hold a pair?
Yes please
Here you go: tiendita.co/checkout/wh520-red. Held for 20 minutes.
Paid, thanks
What your customer sees
Agents that think, not scripts that follow.
Set a personality, assign tools and knowledge, configure escalation rules. The agent does the rest — reasoning through problems, adapting to context, executing autonomously. No flows to build.
- Personality and tone configuration — Every agent sounds like your brand.
- Per-agent knowledge — Different knowledge bases for different agents.
- Per-agent tool permissions — Fine-grained control over what each agent can do.
- Extended thinking — Reasons before replying on complex questions.
You configure it once. The agent adapts from there.
Configured once · adapts from there
Agent configuration
Teach your agents everything you know.
Upload PDFs, catalogs, FAQs, brand guidelines. Agents retrieve the right information through semantic search — not keyword matching.
- Document upload — PDFs, text files, structured catalogs.
- Semantic search — Retrieves context, not keyword hits.
- Per-agent scoping — Each agent sees only what it needs.
- FAQ and image management — Common questions and visual catalog, all in one place.
Answers feel researched, not scripted.
catalog-2026.pdf
142 products · indexed
faq-clientes.md
38 answers · indexed
lista-precios.xlsx
89 rows · indexed
brand-voice.pdf
Tone guide · indexed
Retrieved by meaning — not keyword match
Knowledge base
Give your agents the tools to execute.
They book calendar slots, pull Shopify orders, send emails, update records. They execute inside the apps your business already runs on — no tab-switching required.
- Connects to the apps you already use — Google Calendar, Gmail, Shopify, Slack, Trello, Instagram, HubSpot, Notion, Stripe, and more.
- Per-agent permissions — Fine-grained control over what each agent can touch.
- Multi-tool orchestration — Book, confirm, and update — all in one reply.
- Programmatic execution — Complex workflows, 3–5× faster.
Your agents don't just reply — they act.
Google Calendar
Book and reschedule
Shopify
Orders and stock
Stripe
Payment links
Gmail
Follow-up email
Trello
Task cards
4 tools enabled · scoped to this agent
Tool assignment
An xcale agent answers our sales line. See for yourself.
Talk to our AISet the destination. The AI figures out how to get there.
Define a business goal — re-engage dormant customers, qualify 50 leads this week. xcale breaks it into tasks, assigns them to agents, tracks progress, and records learnings.
- Goal creation — With deadlines and success criteria.
- Automatic task breakdown — The AI figures out the steps.
- Visual progress tracking — Bars, statuses, and task timelines.
- Recurring tasks — Custom frequencies, automatic execution.
You write the goal in one sentence. The agent turns it into finished work.
Segment customers inactive 90+ days
DoneSend re-engagement openers
34 / 80Book follow-up appointments
QueuedSend results summary
ScheduledBroken into tasks by the AI · due Aug 15
Goal detail view
Automated routines, no manual triggers.
Set booking rules, recurring tasks, reminder cadences. xcale handles the timing — your customers book, confirm, and get reminded through WhatsApp.
- Calendar integration — Book appointments directly from chat.
- 48h and 24h reminders — Automatic, personalized.
- Scheduled tasks — Custom frequencies, hands-off execution.
- Campaign scheduling — Coming soon.
Set it once. It runs without you.
Ana María — Initial consult
Reminder sent · 24hJuan R. — Product demo
Reminder sent · 48hValentina — Follow-up
Booked from chatWeekly report — recurring
Reminders 48h and 24h — sent automatically
Scheduler
A CRM that fills itself.
Every WhatsApp conversation becomes a contact. Every interaction enriches the profile. Tags, segments, and lifecycle stages happen automatically.
- Contact management — Full conversation history per customer.
- Automatic contact creation — Built from every WhatsApp conversation.
- Tags and lifecycle stages — Live segmentation, zero maintenance.
- AI-driven segmentation — Behavioral groups — coming soon.
Every conversation becomes a relationship.
Juan Restrepo
+57 ··· ··· 4821 · WhatsApp
Profile auto-filled from 12 conversations
Contact detail
AI knows its limits. Your team handles the rest.
Configure when agents escalate — by sentiment, topic, customer tier, or explicit request. The human gets the conversation with full context, not a fresh start.
- Configurable rules — Sentiment, topic, customer tier.
- Prioritized queue — Urgent conversations surface first.
- Full context for the human — Complete history, no re-asking.
- Human approval — For sensitive actions — coming soon.
When the AI hands off, your team picks up mid-sentence.
Refund request — order #2841
Explicit request · 2 min
Negative sentiment — pricing question
Sentiment rule · 12 min
Custom quote — taken over by Laura
Resolved · 1 h
Full history attached — no re-asking the customer
Escalation queue
Your agents connect to the apps you already use.
Book a calendar slot, update a Shopify order, create a Trello card, send a Gmail follow-up — all from inside a WhatsApp conversation.
Built for any business that lives on WhatsApp.
Seven verticals, one platform. Each industry gets workflows tuned to how it actually operates.
“Carolina, our xcale agent, handles patient inquiries on WhatsApp. She books appointments, answers treatment questions, and remembers every patient's history. My team now focuses on clinical care.”
Simple pricing. AI included.
Starter
For clinics, salons, and small shops starting with AI.
Business
For agencies and operations running multiple brands.
Connect your WhatsApp. Your agent answers today.
Start your free trial or talk to xcale on WhatsApp. Either way, you'll be using the product in the next minute.
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