AI agent
AI Support Rep
Reads questions, answers from your knowledge base, escalates the complex, and keeps context.
Your support inbox, handled.
Tool stack
Knowledge Base · Shopify · WhatsApp · Escalations
Included in
Starter · Pro · Business
The job
What this agent does
Reads questions, answers from your knowledge base, escalates the complex, and keeps context.
01
Answers
- Answers frequent questions straight from your own documents
- Explains shipping, warranty and return policies
- Keeps the thread: remembers what the customer already said
02
System lookups
- Looks up an order's status and its tracking
- Checks the real state of the account before answering
- Confirms customer details against the CRM
03
Escalation
- Escalates to your team with the summary and full context
- Flags urgent cases so none of them get lost
- Hands the conversation back to the agent when the person is done
See it work
Diagnoses the problem before escalating it.
The agent checks real account state and arrives with the cause, not a ticket number.
I can't schedule patients today, it throws an error
Sorry about that, Laura. Checking your connection status right now.
1 item needs action
Checked 12s ago
Found it: your integration's API key expired yesterday. Here's the link to reconnect it in 30 seconds.
I can't schedule patients today, it throws an error
Sorry about that, Laura. Checking your connection status right now.
1 item needs action
Checked 12s ago
Found it: your integration's API key expired yesterday. Here's the link to reconnect it in 30 seconds.
Illustrative conversation · sample data
Tool stack
Connected tools
What the agent actually does with each one. Every integration is native to xcale — nothing for you to wire up.
- Knowledge Base
Answers from your documents and your catalog, not from generic filler.
- Shopify
Looks up orders, shipping and stock when the customer asks.
- WhatsApp
One conversation per customer, with the whole history inside it.
- Escalations
Hands the case to a person with the summary already written.
Industry fit
Where it fits
Proof
In production
Included in
Starter · Pro · Business
Pricing is per plan, not per agent. Every plan includes the whole platform behind the role.
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Hire your AI Support Rep
Upload your documents, set when to escalate, and start for free.